Privacy Policy (Bioss.lv)

Last updated:December 16, 2025

This Privacy Policy explains howSIA “Bioss”, reg. No.40103766435legal addressZolitūdes Street 79, Riga, LV-1029, Latvia(“we“, “us“, “our“, “Bioss.lv“) collects, uses, and protects your personal data when you visit and shop on the sitebioss.lv.

1) Contact information (controller)

  • Email:bioss@bioss.lv

  • Phone:+371 29225435

2) What personal data is being collected

Depending on how you use the site, we may process:

A. The data you provided

  • First name, last name

  • Email address, phone number

  • Billing and delivery address

  • Order information (items, quantities, prices, delivery notes)

  • Account information (if you create a profile)

  • Messages you send us (contact form/email)

B. Automatically obtained data

  • IP address, browser/device information, operating system

  • Website usage data (viewed pages, activities on the site)

  • Cookies and similar technologies (see the section “Cookies”)

C. Payment details

  • Payments are processed by payment service providers. Usually wewe do not carefull payment card details on your servers (depending on the chosen payment method /pakalpojumu provider).

3) Why do we use your data (purposes)

We process personal data in order to:

  • to process, handle, and deliver orders (including sending order notifications)

  • provide customer support and review product returns/naudas refunds

  • create and manage your account (if you register)

  • prevent fraud and protect the website and customers

  • fulfill the requirements of regulatory acts (e.g., accounting and tax records)

  • to improve website performance, offerings, and customer experience

  • send marketing emailsonlyif you have subscribed to receive it (you can unsubscribe at any time)

4) Legal bases for personal data processing (GDPR)

We are based on the following legal grounds:

  • Contract execution:to fulfill the order and provide the services you requested

  • Legal obligation:to fulfill accounting/tax and other legal requirements

  • Legitimate interests:for example, security, fraud prevention, service improvement

  • Consent:for example, receiving newsletters and certain cookies (where necessary)

5) To whom can we transfer data

We can only share personal data to the necessary extent:

  • delivery/logistics partners(to deliver the order)

  • payment service providers(to process payments)

  • IT and website maintenance service providers(to ensure the operation of the website)

  • accounting/juridiskajiem consultants(if needed)

  • state institutions(yes, the regulatory acts are being discussed)

Wenot for saleYour personal data.

6) Transfer of personal data outside the EEA

Some service providers (e.g., analytics, email marketing, hosting, or payment solutions) may process data outside the European Economic Area. In such cases, we ensure appropriate safeguards in accordance with GDPR (e.g., Standard Contractual Clauses), where applicable.

7) Data retention periods

We store data only as long as necessary:

  • order and invoice data:in accordance with accounting/tax requirements

  • account data:while the account is active (or until a deletion request, if permissible)

  • customer support correspondence:only as long as necessary for problem-solving and reasonable follow-up

  • marketing subscriptions:until you give up

  • technical journals/safety records:unlimited time for security and diagnostics

8) Your rights

You may have rights:

  • access your personal data

  • correcting inaccurate data

  • request deletion (if applicable)

  • restrict processing or object to it (in certain cases)

  • to obtain data portability (in certain cases)

  • withdraw consent at any time (for processing based on consent, e.g., marketing)

To exercise your rights, write tobioss@bioss.lv.

9) Submission of complaints

If you believe that your data is being processed unlawfully, you can file a complaint with the supervisory authority:

Data State Inspectorate

Elijas Street 17, Riga, LV-1050, Latvia

Email:pasts@dvi.gov.lv| Phone:+371 67223131

10) Cookies

Bioss.lv uses cookies and similar technologies to:

  • ensure the basic functions of the site (e.g., cart, checkout, authorization)

  • remembered settings

  • help understand the website usage and improve performance (analytics, if enabled)

  • support marketing functions (only if they are enabled and allowed)

You can control cookies in your browser settings. Disabling certain cookies may affect the functionality of the website (e.g., cart and order processing).

11) Security

We use reasonable technical and organizational measures to protect personal data (e.g., access control, secure hosting, access restriction based on the “need to know” principle). However, no online system can guarantee absolute security.

12) Children

Our store is not intended for children. We do not knowingly collect personal data from children.

13) Changes in policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date.